Returns & Exchange
We hope that you will never have to use this page but we know that things can go wrong. We don't offer returns & refunds on our products unless there is a clear and obvious defect out of the box.
Returns
If you receive your purchase and it is damaged, take a photo of the damage immediately and get in touch with us via WhatsApp or email, you'll find direct links to both below. If there are any signs that the product has been worn we will not offer a refund or exchange.
Exchanges
It is possible that you aren't completely satisfied with what you've chosen. If this is the case then it is best to talk to us directly to see what we can do. That said, there is no guarantee that an exchange will be offered.
Refunds
Unfortunately we do not accept returns, exchanges or refunds on custom orders.
If you are experiencing a problem with your Palmeirah product then please get in touch with us using the button below to discuss next steps.